“Thanks to my guardian angel, BMW replaced the entire engine at absolutely no cost to me!”
The last thing you want to happen is to get in your car and find that it doesn't start. To make matters worse, I had just loaded the trunk with newly purchased groceries. And even worse, this happened on a Sunday afternoon where I had to abandon my car in a shopping center parking lot. To complicate matters more, I had recently moved to Cornelius from Maryland and had no idea who to trust with my 2013 BMW.
After making several phone calls, I was referred to Joe Carbon and Good Old-Fashioned Auto Repair (GOFAR), a family run business that Justin, a work associate of mine, had been using for over 10 years. I'm so thankful for his recommendation. From that point going forward Joe, his wife Terri, and his team did everything for me including towing, diagnostics, research and much more as well as meeting me at my doctor's office the next morning to retrieve my keys.
Joe assured me that I was in good hands and that his technician was very experienced with foreign model cars. Joe kept me informed while the analytics were being performed and prepped me for possible bad news. As it turned out, the codes given through the diagnostics confirmed my suspicions that this was serious. In fact, it was very serious. Something you wouldn't want to hear. The timing chain had broken which meant that the entire engine was shot.
This is where my guardian angel stepped in to help. Talk about taking lemons and making lemonade. Joe's mechanic made several calls, did some further research and found that BMW North America had issued a TSB (Technical Service Bulletin) on my make and model. The timing chain was a known problem and an extended warranty had been issued. In my case, it meant that BMW would cover the repairs.
In conclusion, BMW replaced the entire engine at absolutely no cost to me and reimbursed me for my out of pocket expenses for towing. Because of the extra effort that the GOFAR team made, which in my opinion went far above and beyond what would be otherwise expected, I wouldn't have to sell my car for scrap and parts. For this, I am eternally grateful and happily submit this testimonial. Furthermore, if and when I need maintenance there is only one person I will call.
